At time of booking or 30 days prior to departure, whichever is later, we require 50% of the total amount of the tour as a deposit.
If you like to book the tour later than 30 days prior to departure, you need to check its availability with our Booking Department. If the department confirms you can still start the tour, then we require 100% of the total amount as a deposit.
Please note: Your booking will be confirmed only after we will have received your deposit!!!
To pay the deposit, you can use one of the three following payment methods:
- VISA online
- Western Union
Prior to departure of the tour, you need to clear your due balance; it means the remaining 50% of the total amount of the tour in case you book the tour at least 30 days prior to its departure.
Please note: If you do not clear the amount of the tour in total, you will not be allowed to start the tour!!!
The customer must possess a valid passport required for entry, departure and travel through each destination point along the itinerary of the tour (your passport needs to be valid at least 6 months past your return date), all visas, permits, certificates, including vaccination certificates, insurance policies, required for the whole journey. The customer accepts full responsibility for obtaining all such documents and permits necessary, and is solely responsible for any adverse consequences resulting from missing or defective documentation. Any information or advice given by the Tierras Vivas regarding visas, vaccination, climate, clothing, baggage, special equipment, etc. is purely advisory, provided as a courtesy to the customer, and the Tierras Vivas is not responsible for any errors or omissions as to the information provided.
You can check if you need an entry visa visiting the page of the General Consulate of Peru. In the below columns, find your country and check if you need an entry visa. The columns are in Spanish so there is translation of the columns (from left to right): “País” = country, “Turista” = tourist (it means a visa such a tourist), “Hasta 90 días – Negocio” = Business (visa) up to 90 days, “Estudiante” = student (visa), “Hasta 2 días – Transeúnte” = Transfer (visa) up to 2 days.
Everybody arriving to Peru is given an Immigration Card (a small list of paper) showing how many days of entry visa is given. Everybody is responsible for not to lose this Immigration Card and not extend his/her allowed time of stay. If you extend, you have to pay a fine (usually, 1 USD per each extended day).
It is mandatory that each customer obtain his/her travel insurance while travelling with the Tierras Vivas and this insurance must cover personal injury, medical expenses, repatriation expenses and evaluation expenses. It is highly recommended to extend the coverage to cover a flight cancellation or delay, loss of belongings and all other expenses which might occur as a result of loss, damage, injury, delay or inconvenience occurring to the customer.
Customer must ensure that his/her insurer is aware of the type of travel to be undertaken (in this case, adventurous travel).
- FACTORS OUTSIDE THE TIERRAS VIVAS' CONTROL (FORCE MAJEURE)
The Tierras Vivas claims to do its best to minimize any effects of matters outside of its control, however, does not accept any liability for these matters such as act of God (e.g. flooding, earthquake, hurricane, volcanic eruption, landslides, fire, etc.), war or war-like operations, civil commotions, labor difficulties (e.g. strikes, demonstrations, etc.), political disturbance, interference by authorities, terrorist activities, border closures, refusals of visas, delayed flights and so on.
If this occurs, the customer accepts to assume all extra costs caused by these factors.
- RESPONSIBILITY OF YOUR TOUR
Customer bookings are accepted on the understanding that they acknowledge that the nature of the tour is adventurous and may involve a significant amount of personal risk. The Tierras Vivas´obligations, and those of any suppliers providing any service or facility involved in any travel arrangements the customer books with us, are to provide services and facilities with reasonable care and skill. Facilities will be provided to the realistic minimum standard recommended by the regulatory authorities responsible.
The Tierras Vivas is not responsible for any damage or loss if the failure to carry out the contract is:
1. Attributable to the customer;
2. Attributable to a third party unrelated to the contracted service operating as well as the event is unforeseeable or unavoidable;
3. Due to unforeseen and unusual circumstances beyond the Tierras Vivas´ control (FORCE MAJEURE) and which consequences could not have been avoided even if every effort would have been made;
4. Due to political disputes, civil commotions, labor difficulties (e.g. strikes, demonstrations, etc.), interference by authorities, border closures, ground works, terrorist activities, war or war-like operations, refusals of visas, delayed flights, etc.;
5. Due to an event, which the Tierras Vivas company, even if every effort would make, could not foresee and forestall.
In any case, financial responsibility is limited up to the total price paid for the tour.
Anyway, the company explicitly excludes any responsibility for an indirect or consequential loss or expense, including loss of profit.
At all times, a decision of Tierras Vivas Tour Guige or Representative will be final on all matters likely to endanger the safety and well-being of the all tour group. By booking with us the customer agrees to abide by the authority of the Tour Guide or the Representative, who represents the company of Tierras Vivas. At all times, the customer must strictly comply with the laws, customs, foreign exchange and drug regulations of Peru. If the customer fail to comply with the above, or commit any illegal act when on the tour or, if in the opinion of the Tour Guide, the customer´s behavior is causing or likely to cause danger, distress or annoyance to others, we may terminate that customer´s travel arrangement without any liability on the company´s part and the customer will not be entitled to any refund.
There will be no discount or financial refund for missed or unused services; this includes voluntary or involuntary termination, i.e. sickness, death of a family member, etc.
As we publish our prices well in advance, we may occasionally face a significant cost increase due to factors behind our control, e.g. increases in entrance fees, airfares, train fares, other transport costs or taxes (if Peruvian government should require that). For that reason, we reserve the right to impose surcharges (or on the contrary, price decreases), about which we will inform you up to one month before your departure. Any surcharge or price decrease will be supported by evidence before any implementation will be done. If a surcharge results in an increase over 10% of the tour price, the customer may cancel the booking and obtain a refund consisting of the amount already paid by the customer reduced by already existing costs provided that the cancellation is made at least one month prior to departure date.
Some of Tierras Vivas's itineraries have been designed to provide participants with true nature and environment exposure. The participants therefore involve an element of personal risk in their tour, which could result in physical or emotional injury, paralysis, death, or damage to the participant´s or a third party´s property. The participants (i.e. our customers) understand that such a risk simply cannot be eliminated without putting essential qualities of the tour in danger and therefore they assume the risk as part of the tour. The customer accepts that he/she is aware of his physical and health conditions and that, under the knowledge of this; he/she decides to undertake the above-mentioned risks. The customer exempts Tierras Vivas from all liability in respect of any accident or injury that may occur to customer' health, physical condition and suchlike.
- CANCELLATION BY TIERRAS VIVAS
Tierras Vivas reserves the right to cancel the tour in case that the following circumstances occur:
1. Customer's failure to pay the final balance two days prior to departure date.
2. Force majeure, terrorism, political instability or other external events: Impossibility to operate the tour or its part due to unusual or unforeseen circumstances outside Tierras Vivas's control.
The following refund policy applies in these cases:
1. In case of customer's failure to pay his/her due balance, the customer will not have any right to receive his/her deposit refund.
2. In case of force majeure, terrorism, political instability or other external events:
1. a. Tierras Vivas will propose a viable solution to operate the tour within a date available or, if impossible, will then propose an alternative tour.
This may result in two kinds of price differences:
- If the alternative tour chosen by the customer is of lower value than the original tour, then the customer is entitled to a refund of the price difference.
- If the alternative tour chosen by the customer is of higher value than the original tour, then the customer must pay the price difference.
1. b. In case that none of these solutions would be feasible, Tierras Vivas will refund the amount already paid by the customer reduced by already existing costs.
For more details about an amount of a refund, please check our page describing this topic in more details here.
Please note: Tierras Vivas is not responsible for any incidental expense that you may have incurred as a result of your booking including but not limited to visas, vaccinations, a travel insurance excess or non-refundable flights!!
- CANCELLATION BY THE CUSTOMER
Please note that the tour deposit is non-refundable (except the cases stated above in the CANCELLATION BY TIERRAS VIVAS paragraph)! A deposit serves for one thing to purchase a space within a tour group and once purchased it cannot be re-sold afterwards; and for another thing is used to pay your flight tickets, train tickets and other transportation, your Tour Guide(-s), Porters, Cook, food during trekking, to pay hotel reservations, etc.
A customer has to cancel his/her tour in writing and sent by fax, email or by post office. The following fees or percentages will be charged based on the date of the cancellation reception:
- 90 days or more prior to departure: Deposit (and interim payment) forfeit.
- Between 89 and 60 days prior to departure: 30% of the tour price or interim payment forfeit (whichever is higher).
- Between 59 - 30 days prior to departure: 70% of the tour price or interim payment forfeit (whichever is higher).
- 29 days or less before departure: 100% of the tour price.
- After the tour has commencement: 100% of the tour price.
Please note: If the trek due balance is not paid up to two days prior to the tour departure, it is considered as a cancellation by customer and no refund will be given!!!
If a customer has a complaint against the Tierras Vivas Company, the customer must first inform the company´s Tour Guide or Representative whilst on the tour in order that the Tour Guide/Representative can attempt to rectify the matter. If satisfaction is still not reached through these means, then any further complaint must be put in writing to the company within 30 days of the end of the tour. The company will not accept any liability for claims received after this period.
How to Book the Inca Trail Expedition Tour
Before you book this tour, please read well the Booking Terms & Conditions (see above). Please note that you can also find some advices on how to book the tour under the Inca Trail Booking link (see above).
If you agree with the Booking Terms & Conditions, go directly to the “Book This Tour” section (see above) please. There fill and submit our booking form. (Please note that we need details of each participant, so fill a form for all persons in your group.) We will confirm a reception of your booking form in a maximum of two working days. When the reception of the form is confirmed, our booking department will send you instructions on a deposit payment. Upon your deposit arrival, we will confirm your booking and send you all details of your program and your service and travel vouchers.
In case, you have any query, please contact us. We will be happy to help you!! (We usually answer within a maximum of two working days.
