Tierras Vivas
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Booking terms & conditions

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Booking terms & conditions

Please take the time to read and understand the conditions of booking set out below prior to booking a trip with us. We strongly recommend that you also read the "Essential Info" relating to your trip prior to booking to ensure that you understand the itinerary, style and physical demands of the trip you are undertaking.

 

Our contract

All bookings are made with Tierras Vivas Travel E.I.R.L (RUC: 20527976597 / Peruvian Government - Tour Operators) (us/we). By booking a trip with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice.

 

Deposit requirement

You are required to pay the 50% pre-payment, this is per person per trip for your booking to be confirmed. If your booking is made within 2 days of the departure date then the full amount is payable at the time of booking. The remaining balance can be paid in cash upon your arrival.

 

Please note that bank transfer fees are already included in the price of the first payment!

 

Acceptance of booking and payments

You can book online and we accept your booking, Once booked our booking deparment will send a email and it issue a confirmation invoice. A contract will exist between us from the date we issue the confirmation invoice or if you book within 2 days of departure the contract will exist when we accept your payment.

Please refer to your booking confirmation invoice for details regarding payments. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled.

 

In case you did not find in your email, visit your SPAM IMBOX.

 

Local Payment or Due Balance

Most of our Adventures tours involves a local payment. This amount is the final payment for your tour. Paying locally facilitates the flow of funds into cities of Peru that we travel through, goes towards services we pay locally for, and also helps to reduce the overall price of the tour. This helps Tierras Vivas Tour Operator keep our prices competitive and in-turn, pass our costs savings on to you.

 

Payment is to be made to your leader or Tierras Vivas representative upon arrival or after the briefing in cash the requested currency. Please see our website or your trip documents and invoice for the local payment amount.

 

In case you want to pay by credit or debit card, you will need to add the commission bank transfer fee 

  

Your details

In order for us to confirm your travel arrangements you must provide all requested details with the balance of the trip price. Necessary details vary by trip; they include but are not limited to full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements. On some more demanding trips we also require you to complete and forward a Self-Assessment form. Failure to provide requested details may result in additional charges or non-refundable cancellation of your trip.

 

Booking terms & conditions

  • CANCELLATION BY TIERRAS VIVAS

Tierras Vivas reserves the right to cancel a program in case any of the following circumstances occur:

 

(i) Client's failure to pay the final balance two days prior to departure date.

(ii) Force majeure: Impossibility to operate the program or trek due to unusual or unforeseen circumstances outside Tierras Vivas's control. Ie. Weather conditions not permitting, strike not allowing operation or putting it at risk, sudden inaccessibility of route, etc.

 

The following refund policies apply in each case:

(i) In the event of a client's failure to pay the due balance, the client will not have any right for the deposit refund.

(ii) In case force majeure occurs, Tierras Vivas will propose viable solutions to operate the program within the available dates, or if impossible, will then propose an alternative program. If the alternative program chosen by the client is of lower value than that originally booked then the client is entitled to a refund of the price difference. All costs derived will be at the expense of the client. In case none of these would be feasible, Tierras Vivas would refund all the money paid except all the incurred expenses so far. 

  • CANCELLATION BY THE CLIENT

Please note that the program deposit is non-refundable. The deposit is used to purchase the space within the group and once a space is purchased it cannot be resold afterwards.

In case of cancellation by the client, the following refund policies apply:

 

Inca Trail or any trek including the Inca Trail

(i) Cancellation up to months or prior to departure: 

  • If you paid the 50% pre-payment: loss of program deposit. 
  • If you paid the 100% total: Tierras Vivas will refund the 50%.

(ii) Cancellation between two days and the departure date: will be considered a No Show and no refund will be applicable.

(iii) If the trek balance is not paid two days before the trek departure date, Tierras Vivas will assume the client is canceling the trek and the deposit will not be refunded.

 

All other Alternative treks or programs (excluding custom itineraries and mountain climbing programs)

(i) Cancellation with at least one month prior to departure: Tierras Vivas will refund 75% of the program costs in case the full amount has been paid, or 50% of the program deposit in case only the deposit has been paid. Cost of the refund transfer will be at the client's expense.

(ii) Cancellation between one month and two days prior to departure: Tierras Vivas will refund 50% of the program costs in case the full amount has been paid. In case only the 50% deposit has been paid, the client will have no right to refund. Cost of the refund transfer will be at the client's expense.

(iii) Cancellation with less than two days prior to departure: will be considered a No Show and no refund will be applicable.

(iv) If the trek balance is not paid two days before the trek departure date, Tierras Vivas will assume the client is canceling the trek and the deposit will not be refunded.

 

Cancellations regarding custom itineraries and mountain climbing programs will depend on each specific program and will therefore be agreed upon between Tierras Vivas and the client by e-mail accordingly. Tierras Vivas reserves the right to modify the above-mentioned cancellations and refund policies. All modifications will be immediately informed to the affected client through written communication. 

  • PRICES AND SURCHARGES

As we publish our prices well in advance, we may occasionally be faced with significant cost increases due to factors over which we have no control. As such we reserve the right to impose surcharges (or price decreases) up to one month before departure due to increases in entrance fees, train fares or other transport costs, taxes, if government action should require us to do so or others. Any surcharge or price decrease will be fully explained and justified by Tierras Vivas before implementation. If any surcharge results in an increase of more than 10% of the program cost the client may cancel the booking and obtain a full refund less expenses already incurred, provided the cancellation is made with at least one month prior to departure date. 

  • ACCEPTANCE OF RISK

Some of Tierras Vivas's itineraries have been designed to provide participants with an exposure to the true nature of the environment visited. They therefore involve an element of personal risk and exposure to potential, which could result in physical or emotional injury, paralysis, death, or damage to the client, his/her property or to third parties. The client understands that such risks simply cannot be eliminated without jeopardizing the essential qualities of the activity and therefore assumes them as part of the tour. The client accepts that he/she is aware of his physical and health condition and that, under the knowledge of this he/she decides to undertake the above-mentioned risks. The client excludes Tierras Vivas from any responsibility linked to any accident or injury that may occur associated to the clients' health, physical condition or other. 

  • AUTHORITY ON TOUR

At all times the decision of the company's guide or representative will be final on all matters likely to endanger the safety and well being of the tour group. The client must at all times strictly comply with the laws, customs, and foreign exchange and drug regulations of Peru. Should the client fail to comply with the above, or should the client interfere with the well being of the group then the guide or company representative may order the client to leave the tour without recourse to any refund. 

  • TRAVEL DOCUMENTS

The client must be in possession of a valid passport and all visas required for the whole of the journey and the client accepts responsibility for obtaining the same. Any information or advice given by the company on visas, vaccinations, climate, clothing, baggage, special equipment, etc is given in good faith but without responsibility on the part of the company. 

  • FACTORS OUTSIDE THE COMPANY'S CONTROL (FORCE MAJEURE)

The company will do its best to minimize the effects of matters outside its control, but cannot accept any liability for these matters which include political disputes, border closures, refusals of visas, industrial action, delayed flights, unforeseeable climate, landslides, etc. The client accepts to assume all extra costs derived by any of these factors. 

  • RESPONSIBILITY

The company shall not be liable for any damage or loss if the failure to carry out the contract is:

1) Attributable to the client

2) Attributable to a third party unconnected with the provision of the services contracted for and the event is unforeseeable or unavoidable

3) Due to unforeseen and unusual circumstances beyond the company's control, the consequences of which could not have been avoided even if all due care had to be exercised

4) Due to political disputes, industrial action, climate or other matters of a similar nature and any other force majeure

5) Due to an event, which the company, even with all due care could not foresee or forestall. Any liability is limited to the full price paid for the tour. In all cases the company specifically excludes all liability for indirect or consequential loss or expense including loss of profits. 

  • CLAIMS AND COMPLAINTS

If a client has a complaint against the company the client must first inform the trek guide or company representative while on the tour in order that the guide/representative can attempt to rectify the matter. Any further complaint must be put in writing to the company within 7 days of the end of the tour. I have had sufficient opportunity to read this entire document. I have read and understood it, and I agree to be bound by its terms.

 

Inclusions

The land price of your trip includes:

  • All accommodation as listed in the Essential Trip Information
  • All transport listed in the Essential Trip Information
  • Sightseeing and meals as listed in the Essential Trip Information
  • The services of a group leader as described in the Essential Trip Information

Exclusions

The land price of your trip does not include:

  • International or internal flights unless specified
  • Specified in the Essential Trip Information
  • Airport transfers, taxes and excess baggage charges unless specified
  • Meals other than those specified in the Essential Trip Information
  • Visa and passport fees
  • Travel insurance
  • Optional activities and all personal expenses

Optional activities

Optional activities not included in the trip price do not form part of the trip or this contract. You accept that any assistance given by your group leader or local representative in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and activity provider.

 

Travel insurance

Travel insurance is mandatory for all our travellers and should be taken out at the time of booking. Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. You must provide proof of your travel insurance on the first day of your trip; you will not be able to join the trip without it. If you obtain travel insurance through us you acknowledge that you are satisfied with the level of insurance we have arranged.

 

Inca Trail Booking Terms & Conditions

Inca Trail Booking Terms & Conditions

Cancellation or change of the Itinerary caused by a force majeure: This is any event that Tierras Vivas could not solve, even with all due care, foresee or avoid. This covers events such as war or threat, riot, civil strife, terrorist activity, industrial dispute, disease, disaster or adverse weather conditions, fire or all similar events beyond our control. In this case, Tierras Vivas will not accept liability and reserves the right to change, postpone or even cancel the trip (this is the last option of course!).

 

Increments in Case of Protests, Strikes (Force Majeure):

In the event of a protest / strike, which is not uncommon in Cusco, it may be necessary to leave a day or even 2 days earlier than scheduled so that we are able to comply with other services. In this case, an increment will be charged to cover costs incurred.

 

Risks:

By booking any of our adventure trips (Inca Trail to Machu Picchu, Salkantay, Ausangate, Choquekirao, Lares, Vilcabamba, Ausangate, Cachicata trek etc.) you assume the risks associated with them. For these Tierras Vivas accepts no responsibility.

 

About Inca Trail Campsites:

Please note: Campsites may change (be different from those stated in the website) depending on booking time and availability, weather conditions or on restrictions undertaken for safety reasons by the Peruvian Government.

 

Making a Reservation and payment of deposit:

Deposit sent is use for by Inca Trail Tickets , Machu Picchu Tickets , Porter expenses Wayna Picchu Tickets (if is applicable) and is Non-Refundable nor transferable to any other date, person or tour (According to Inca Trail and Machu Picchu Regulations).

 

We request a 50% non-refundable deposit per person along with your personal details (full name, passport number, gender, nationality, DOB).

 

The deposit (Non-refundable) amount is:

Classic Inca Trails: The 50% of total cost for any of our Classic Inca Trail (2 days, 4 days, 5 days, 7 days).

Or US$ 400 per person for any Classic Inca Trail + Huayna Picchu or Machu Picchu climbing.

Please NOTE: If booking Huayna Picchu or Machu Picchu mountain climbing (USD 80 extra)

 

Please confirm if you want to climb Huayna Picchu or Machu Picchu as they need to be booked well in advance too; this is US$85.00 per person there are 2 time sessions: 7 - 8am or 10 – 11am – this also needs to be specified although you need to be flexible to either time. Please note, if you get the permits for either extra climbings you will probably have to miss/skip the Machu Picchu guided tour.

 

Alternative Inca Trails:

50% of total cost for any of our Alternative Treks to Machu Picchu (Huchuy Qosqo, Lares, Salkantay, Cachicata, etc). Or 50% of total cost of the tour + USD 40 per person for any of our Alternative Treks to Machu Picchu (Huchuy Qosqo, Lares, Salkantay, Cachicata, etc) + Huayna Picchu or Machu Picchu climbing.

 

Please confirm if you want to climb Huayna Picchu (the 45 minute climb near Machu Picchu site) or Machu Picchu as they need to be booked well in advance too; there are 2 time sessions: 7 - 8am or 10 – 11am – this also needs to be specified although you need to be flexible to either time. Please note, if you get the permits for either extra climbings you will probably have to miss/skip the Machu Picchu guided tour.

 

IMPORTANT: Price is based on a DOUBLE room accommodation. An additional USD 35.00 will be charged for a Single Room if there's no one else to share a double room with or if you are travelling alone.

 

Cancellations:

Deposit sent is use for by Inca Trail Tickets , Machu Picchu Tickets , Porter expenses Huayna Picchu Tickets (if is applicable) and is Non-Refundable nor transferable to any other date, person or tour (According to Inca Trail and Machu Picchu Regulations). Tierras Vivas must be notified of any changes or cancellations to your trip as soon as you are aware of them, via e-mail or fax so that we do not incur expenses not covered by deposit. City Tours and Sacred Valley Tours can be cancelled with a 100% refund up to 15 days before the tour starts; 50% up to a week, 25% loss of deposit less than 5 days and 100% loss of deposit if cancellation is made with less than 48 of notice. Once final balance has been paid, we will not be able to refund your trek payment in the case of cancellations. There will, however, be parts of your trip that you are able to use (Machu Picchu entrance fee, 1 train ticket, 1 bus ticket). A claim letter for your insurance company can also be provided by us upon request. Porter service hired can Not be cancelled (a fee is paid for booking this service).

 

Important Information:

We strongly suggest staying at high altitude (above 3000 metres - in Cusco or another high altitude city) for 3 to 4 days (minimum) before undertaking the trip. This is in order to minimize the effects of possible altitude sickness. Also, you can help your body acclimatize by drinking plenty of liquids, adding a bit more sugar to your drinks, eating food rich in carbohydrates, avoiding cigarettes and alcohol and drinking coca (ancient traditional leaf) tea. Diamox can also be helpful - please ask your doctor about this.

 

We recommend you arrive in Cusco 48 hours or more before trek departure as we may need to leave earlier than scheduled in case of strikes or other events out of our control (see Force Majeure above).

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