The Peruvian government proactively closed the country’s borders in a declaration of a state of emergency, effective March 16 until April 27th.
Tierras Vivas has made the difficult but necessary decision to suspend all tours departing until April 27, 2020 due to the fast-evolving travel restrictions being implemented across destinations globally. This provides travellers with assurance and the flexibility to postpone their trip to be enjoyed fully at a later date.
We thank you for your patience and understanding in these unprecedented times and we are communicating as efficiently as we can. We will get to everyone - and are working with customers on a priority basis.
Tierras Vivas staff´s are working very hard to respond to the overwhelming number of phone calls and emails and they will try to get a solution about the cancellations.
The train companies that transports all travelers to Machu Picchu or return to Cusco are not refund.the tickets. is now letting those tickets be postponed to the new trip dates.
We understand that many travellers may be anxious about flight options in this unprecedented time. We are receiving a large volume of requests so please be patient as we work to find solutions for all our travellers.
Refund requests will not be looked at during this time. Tierras Vivas are waiting the reply of the airlines companies about your flight tickets booked. The flight companies are offering the changed fo your trips without extra payment.
The team are prioritizing urgent cases and are asking travellers for their patience for any delay in response time.
IMPORTANT NOTE: Take into account that the tours scheduled from 1st of June, 2020 will not undergo any date changes and can be carried out normally. Only in the event that the passenger requests the change of date, a new departure date may be enabled until December 31, 2021 and subject to availability.
The Credit for Future Tours program allows travellers booked on your tours to postpone their current booking and convert their payments into credit. This credit can only be used for future tours run by you.
Offering this feature shows a proactive approach from you. We’re confident this will reduce the number of outright cancellations due to the current COVID-19 outbreak.
In case you want to transfer your trip for other travelers, contact with our sales department and they will send the confirmation.
If you wish the Credit for Future Tours, Tierras Vivas will manage to postpone the charging of any further amount (unless already processed), postpone their current booking and offer credit based on the payments paid to date. The customer payments for these postponed tours are held safely. Any future final/balance payments will be adjusted once the customer rebooks to align with their new travel dates.
We hope our credit option helps you postpone your tour until we all emerge on the other side of this situation.
Thank you so much.Tierras Vivas look forward to reconnecting you with life-enriching experiences in the future.: