Tierras Vivas
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Booking terms & conditions

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How to make to book the Inca Trail tours

If you would like to make a reservation for this program, please go directly to the Book Online section of this website.

 

Once you have choose your tour, please read the Booking Terms & Conditions, as your booking is subject to these terms.

 

Then fill out and submit the Reservation Form that you will find in the BOOK ONLINE section of this website. We will need all details for each trekker. Your information is very important for to get your Inca Trail permits, entrance fee to Machu Picchu and Train tickets without your information we can not get your book your tickets. Before to enter to the Inca Trail or Machu Picchu or take the train you will need to present your document, in case is wrong name or number, you will need to buy other ticket. Your personal details is privated. In a maximum of two working days, you will receive an email from one of our travel consultants confirming or denying your booking.

 

In case your reservation is confirmed, our booking department will require the 50%. pre-payment.

 

Once we confirm the deposit reception, your booking is confirmed. Our booking department will be sent to you including all the details of your program (Itinerary, What is included and sugget items, recommendation).

 

In case you have any doubts, queries or require additional information, please contact us, we will be very glad to assist you. Your request will be answered by return mail within a maximum of 2 working days.

 

Booking terms & conditions

 
  • CANCELLATION BY TIERRAS VIVAS

Tierras Vivas reserves the right to cancel a program in case any of the following circumstances occur:

 

(i) Client's failure to pay the final balance two days prior to departure date.

(ii) Force majeure: Impossibility to operate the program or trek due to unusual or unforeseen circumstances outside Tierras Vivas's control. Ie. Weather conditions not permitting, strike not allowing operation or putting it at risk, sudden inaccessibility of route, etc.

 

The following refund policies apply in each case:

(i) In the event of a client's failure to pay the due balance, the client will not have any right for the deposit refund.

(ii) In case force majeure occurs, Tierras Vivas will propose viable solutions to operate the program within the available dates, or if impossible, will then propose an alternative program. If the alternative program chosen by the client is of lower value than that originally booked then the client is entitled to a refund of the price difference. All costs derived will be at the expense of the client. In case none of these would be feasible, Tierras Vivas would refund all the money paid except all the incurred expenses so far.

 

  • CANCELLATION BY THE CLIENT

Please note that the program deposit is non-refundable. The deposit is used to purchase the space within the group and once a space is purchased it cannot be resold afterwards.

In case of cancellation by the client, the following refund policies apply:

 

Inca Trail or any trek including the Inca Trail

(i) Cancellation up to months or prior to departure: 

  • If you paid the 50% pre-payment: loss of program deposit. 
  • If you paid the 100% total: Tierras Vivas will refund the 50%.

(ii) Cancellation between two days and the departure date: will be considered a No Show and no refund will be applicable.

(iii) If the trek balance is not paid two days before the trek departure date, Tierras Vivas will assume the client is canceling the trek and the deposit will not be refunded.

 

All other Alternative treks or programs (excluding custom itineraries and mountain climbing programs)

(i) Cancellation with at least one month prior to departure: Tierras Vivas will refund 75% of the program costs in case the full amount has been paid, or 50% of the program deposit in case only the deposit has been paid. Cost of the refund transfer will be at the client's expense.

(ii) Cancellation between one month and two days prior to departure: Tierras Vivas will refund 50% of the program costs in case the full amount has been paid. In case only the 50% deposit has been paid, the client will have no right to refund. Cost of the refund transfer will be at the client's expense.

(iii) Cancellation with less than two days prior to departure: will be considered a No Show and no refund will be applicable.

(iv) If the trek balance is not paid two days before the trek departure date, Tierras Vivas will assume the client is canceling the trek and the deposit will not be refunded.

 

Cancellations regarding custom itineraries and mountain climbing programs will depend on each specific program and will therefore be agreed upon between Tierras Vivas and the client by e-mail accordingly. Tierras Vivas reserves the right to modify the above-mentioned cancellations and refund policies. All modifications will be immediately informed to the affected client through written communication.

 

  • PRICES AND SURCHARGES

As we publish our prices well in advance, we may occasionally be faced with significant cost increases due to factors over which we have no control. As such we reserve the right to impose surcharges (or price decreases) up to one month before departure due to increases in entrance fees, train fares or other transport costs, taxes, if government action should require us to do so or others. Any surcharge or price decrease will be fully explained and justified by Tierras Vivas before implementation. If any surcharge results in an increase of more than 10% of the program cost the client may cancel the booking and obtain a full refund less expenses already incurred, provided the cancellation is made with at least one month prior to departure date.

 

  • ACCEPTANCE OF RISK

Some of Tierras Vivas's itineraries have been designed to provide participants with an exposure to the true nature of the environment visited. They therefore involve an element of personal risk and exposure to potential, which could result in physical or emotional injury, paralysis, death, or damage to the client, his/her property or to third parties. The client understands that such risks simply cannot be eliminated without jeopardizing the essential qualities of the activity and therefore assumes them as part of the tour. The client accepts that he/she is aware of his physical and health condition and that, under the knowledge of this he/she decides to undertake the above-mentioned risks. The client excludes Tierras Vivas from any responsibility linked to any accident or injury that may occur associated to the clients' health, physical condition or other.

 

  • AUTHORITY ON TOUR

At all times the decision of the company's guide or representative will be final on all matters likely to endanger the safety and well being of the tour group. The client must at all times strictly comply with the laws, customs, and foreign exchange and drug regulations of Peru. Should the client fail to comply with the above, or should the client interfere with the well being of the group then the guide or company representative may order the client to leave the tour without recourse to any refund.

 

  • TRAVEL DOCUMENTS

The client must be in possession of a valid passport and all visas required for the whole of the journey and the client accepts responsibility for obtaining the same. Any information or advice given by the company on visas, vaccinations, climate, clothing, baggage, special equipment, etc is given in good faith but without responsibility on the part of the company.

 

  • FACTORS OUTSIDE THE COMPANY'S CONTROL (FORCE MAJEURE)

The company will do its best to minimize the effects of matters outside its control, but cannot accept any liability for these matters which include political disputes, border closures, refusals of visas, industrial action, delayed flights, unforeseeable climate, landslides, etc. The client accepts to assume all extra costs derived by any of these factors.

 

  • RESPONSIBILITY

The company shall not be liable for any damage or loss if the failure to carry out the contract is:

1) Attributable to the client

2) Attributable to a third party unconnected with the provision of the services contracted for and the event is unforeseeable or unavoidable

3) Due to unforeseen and unusual circumstances beyond the company's control, the consequences of which could not have been avoided even if all due care had to be exercised

4) Due to political disputes, industrial action, climate or other matters of a similar nature and any other force majeure

5) Due to an event, which the company, even with all due care could not foresee or forestall. Any liability is limited to the full price paid for the tour. In all cases the company specifically excludes all liability for indirect or consequential loss or expense including loss of profits.

 

  • CLAIMS AND COMPLAINTS

If a client has a complaint against the company the client must first inform the trek guide or company representative while on the tour in order that the guide/representative can attempt to rectify the matter. Any further complaint must be put in writing to the company within 7 days of the end of the tour. I have had sufficient opportunity to read this entire document. I have read and understood it, and I agree to be bound by its terms.

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